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Having Difficult Conversations

Description
Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success. Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Activity ID
100020003029
Duration
2.25 Hours
Language
English
Activity Type
Course or Training
Customized Training
No
Provider
Lynda.com (LinkedIn Learning)
Provider Contact
Megan Russell
+1805 755-1880 (phone)
+1805 684-5900 (fax)
ldc-projectmanagement@linkedin.com
Website
http://www.linkedin.com/learning/
Professional Development Units
  • Technical
    0.00 PMI-ACP®
    0.00 PfMP®
    0.00 PMI-PBA®
    0.00 PMP®
    0.00 PgMP®
    0.00 PMI-SP®
    0.00 PMI-RMP®
  • Leadership
    2.25 PMI-ACP®
    2.25 PfMP®
    2.25 PMI-PBA®
    2.25 PMP®
    2.25 PgMP®
    2.25 PMI-SP®
    2.25 PMI-RMP®
  • Strategic & Business
    0.00 PMI-ACP®
    0.00 PfMP®
    0.00 PMI-PBA®
    0.00 PMP®
    0.00 PgMP®
    0.00 PMI-SP®
    0.00 PMI-RMP®
More Information about Lynda.com (LinkedIn Learning)

Activity Content

Audience Level
Mixed
Learning Objectives
What is a difficult conversation? Understanding why conversations go badly Changing your tipping point Building your ladder—and climbing down Knowing your triggers Reframing your adversary Being prepared for the conversation Taking responsibility Sharing goals and experience Co-creating a solution Developing the action plan Building better feedback

Contact Information for this Activity

Contact Name
Shea Hanson
E-mail Address
projectmanagement@lynda.com
Phone
805.889.3085
Fax
Not provided

Locations, Dates and Times (2)