As a project leader you need to be able to distinguish between when conflict is healthy and when it’s damaging to relationships and productivity. In this course, authored by Cornell Instructor Robert Newman, you’ll learn to identify various causes and sources of conflict and learn to foster healthy disagreement within a project team.
Learners who complete this course will be able to: Identify causes and sources of conflict
Manage conflict in a way that allows the best idea to win
Recognize when conflict is damaging and when it’s helpful
Identify strategies to address the conflicts and problems that arise from typical errors
Use strategies to foster healthy disagreement within the team