Course Catalog

Customer Service Foundations

Description

Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.

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  PMP PgMP PfMP PMI-PBA PMI-ACP PMI-RMP PMI-SP
Technical0.000.000.000.000.000.000.00
Leadership0.750.750.750.750.750.750.75
Strategic1.001.001.001.001.001.001.00
Totals1.751.751.751.751.751.751.75
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1.75 PDUs

PDUs
Delivery Method

On-Demand

PDUs
Start Date

17-Sep-2014
22-Sep-2016

PDUs
Locations

PDUs
Languages

English