Course Catalog

ITIL Intermediate SO Live Online Training

Description

ITIL Service Operation process uses methods from quality management in order to learn from past results. This process aims to improve the efficiency of IT processes with the concept of continual improvement. It uses a metric driven approach to identify opportunities for improvement and to measure the impact of improvement efforts. It is a phase of ITIL service lifecycle. It ensure that participants in service delivery understand that identifying opportunities for improvement is their responsibility

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  PMP PgMP PfMP PMI-PBA PMI-ACP PMI-RMP PMI-SP
Technical16.0016.000.000.000.000.000.00
TM
Leadership4.004.004.004.004.004.004.00
TM
Strategic4.004.004.004.004.004.004.00
TM
Totals24.0024.008.008.008.008.008.00
TM
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24.00 PDUs

PDUs
Delivery Method

On-Demand
Live In-Person

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Start Date

Ongoing

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Locations

Contact provider

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Languages

English