Course Catalog

Keeping Conflict Constructive

Description

Conflict within the workplace is inevitable, particularly within a demanding and unique organizational environment. Yet many are at a loss when trying to manage conflict simply because they haven’t been trained in conflict resolution. Within this highly-interactive course tailored specifically for working professionals, students will gain a clear understanding of conflict, as well as be able to identify their own conflict patterns. Students will be trained to manage disputes positively rather than responding to them on an emotional level. Practical strategies will be presented addressing conflict management, dealing with difficult behavior, and developing trust to minimize potential future conflict. Students will apply their knowledge and be able to achieve tangible results by the end of this impactful class.. Special attention will be given to mediation techniques for leaders. The end results: better work environment, stronger business results, and greater team performance.

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Ways of Working0.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00

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Power Skills6.006.006.006.006.006.006.006.006.006.006.006.006.006.006.006.00

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Business Acumen0.000.000.000.000.000.000.000.000.000.000.000.000.000.000.000.00

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Totals6.006.006.006.006.006.006.006.006.006.006.006.006.006.006.006.00

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