Course Catalog

Certified 8D Problem Solving Specialist (Accredited)

Description

Become a Certified 8D Problem Solving Specialist

Fix Root Causes. Prevent Recurrence. Drive Long-Term Service Excellence.

Are you a professional in the service industry looking to resolve recurring problems and eliminate customer-impacting issues permanently? Do you want to master one of the most effective problem-solving methodologies used by global quality leaders—and earn recognized credentials like CPD, PDU, or PDC? If yes, this course is made for you.

The Certified 8D Problem Solving Specialist (Accredited) program equips you to lead structured, cross-functional investigations that address the root causes of complex service breakdowns. Using real-world tools like Is/Is Not Analysis, Fishbone Diagrams, 5 Whys, and FMEA, you’ll gain the expertise to resolve problems at their source and design sustainable corrective actions.

What Is 8D Problem Solving?

8D (Eight Disciplines) is a globally recognized methodology originally developed by Ford Motor Company. It provides a structured, repeatable approach for solving critical quality issues. This course adapts it specifically for service industry professionals, guiding you through each step—from team formation and containment to root cause elimination and systemic improvement.

You’ll also gain exposure to supporting tools like Brainwriting, 5W2H, TRIZ, Risk Matrices, and AI-enhanced facilitation to lead fast, effective investigations that prevent errors from reoccurring.

What Does a Certified 8D Problem Solving Specialist

Do?

A Certified 8D Specialist is capable of:

Leading structured root cause investigations in service processes.
Applying containment, corrective, and preventive actions that deliver measurable results.
Facilitating cross-functional teams through the D1–D8 stages of issue resolution.
Using tools like FMEA and TRIZ to analyze, verify, and systematize improvements.
Communicating and documenting findings in professional 8D report formats.

Key Learning Outcomes

By completing this course, you will:

Master all 8 stages of the 8D methodology tailored to service environments.
Apply RCA tools like Fishbone, 5 Whys, Brainwriting, and Is/Is Not Analysis.
Develop and implement mistake-proofing strategies using Poka-Yoke techniques.
Prioritize and mitigate risks through structured FMEA and escape point analysis.
Drive organizational learning and prevention of recurrence with long-term controls.
Lead team-based problem-solving efforts with emotional intelligence and clarity.
Earn globally recognized credentials (CPD, PDU, PDC, CEU).
Become a Certified 8D Problem Solving Specialist (AIGPE™).

Why Choose This Course?

Designed for service industry roles in customer experience, operations, healthcare, hospitality, retail, logistics, IT, and more, this course delivers:

Real-world 8D scenarios from the service sector
2.5 hours of expert-led video content
30 downloadable resources and RCA templates
Tools like 5W2H, TRIZ, Brainwriting
Step-by-step guidance on writing and presenting 8D reports

Who Should Enroll?

This course is ideal for:

Quality and operations managers in service industries
Customer experience leads handling recurring service failures
L&D professionals and trainers building root cause programs
Consultants and coaches specializing in continuous improvement
Team leaders or analysts who participate in structured investigations

What’s Included?

Full access to all instructional videos and activities
Practice-based quizzes and service case simulations
Certification exam and AIGPE™ digital badge
24/7 learner support and access to the AIGPE™ network

Take the Next Step

Imagine confidently leading investigations that stop customer pain points before they spiral. Become the service professional who not only solves problems—but ensures they never return.

Enroll today to earn your Certified 8D Problem Solving Specialist (AIGPE™) credential and become a trusted leader in quality-driven service innovation.

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