Course Catalog

ITIL® 4: Applying Agile Principles to Service Management

Description

This 2-day course bridges ITIL® 4 principles with agile ways of working, enabling participants to apply service management practices in fast-paced, adaptive environments. Focused on practical implementation, the course explores how to integrate agility, Lean, and DevOps within the ITIL® 4 framework. Through hands-on exercises and real-world scenarios, participants learn to design, deliver, and improve IT services that meet evolving customer needs and business goals.

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Ways of Working11.0011.0011.005.003.0010.002.002.0010.0010.0010.0010.0011.006.0011.0010.00

^TM

Power Skills5.005.005.005.005.005.005.005.005.005.005.005.005.005.005.005.00

^TM

Business Acumen5.005.005.005.005.005.005.005.005.005.005.005.005.005.005.005.00

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Totals21.0021.0021.0015.0013.0020.0012.0012.0020.0020.0020.0020.0021.0016.0021.0020.00

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