This 4 hour session provides the participants essential 'Process quality assurance' practices as established in many quality and process models such as the CMMI(R)., or ISO 9001, and teaches the attendees the differences between "Quality Control" (i.e. Testing) and "Quality Assurance"., and also as it applies to the IT/Software industry. Industry has long been confused between QA and QC. It has now been an established industry standard that QC refers to the Testing activities, and QA focuses on assuring and ensuring that relevant quality standards and processes are being followed in product development or service delivery. However, many industries still use the terms wrongly even in the contemporary days.
This course has been a success since the early 2000's with SQC offering this to several clients, and several repeat clients asking for this training many times over!
The course starts with explaining this basic difference between QC vs QA., with examples.
We then delve into the types of activities that are performed under QA., i.e. Reviews, Peer Reviews, Audits, Facilitation, and Improvement consulting.
Each of these QA activities is explained with examples of activities in a typical product development lifecycle (PDLC) or a service lifecycle.
The course then explores how the role of being in "QA" as a career has developed and evolved to the contemporary times., including how the Profession of QA is now highly sought after, with relevant certifications and career advancement opportunities. (references to ASQ, CMMI Institute, ISO, ISACA, PMI certifications are provided).
The attendees walk away with an enhanced confidence in being able to value-add in their existing QA roles in their organizations, or being able to understand basics of QA and the clear differences between QC and QA.
Includes couple of exercises, and a QA Quiz that is fun activity at the end of the class.